K. PROPERTY MANAGEMENT

BUILDING MANAGEMENT SERVICES (BMS)

The 24K Glitterati Residents Association has appointed a Building Management Services company to provide all Property Management Services to the residents. The key areas covered by BMS include the day-to-day management of the site, including Security, Housekeeping, Maintenance and supervision of the property and the facilities therein.

The BMS team reports to the elected Executive Committee (EC) of the Residents Association and functions under its directions. It is possible that some of your queries might need clarification or authorization from the committee, in which case the Property Manager or his Assistant Manager will do so and then revert accordingly to you by email or phone.

SYSTEMS USED IN 24K GLITTERATI

1. Apartment ADDA ERP is used for all apartment information, including parking, vehicles, rental status, staff, member information, etc. It is also used for financial tracking and maintenance invoicing, and collections. ADDA is also used for Helpdesk support and formal communications. Please see below for more on ADDA.
2. MyGate is used to manage and monitor the movement of staff, vendors, and guests at entry/exit to the society and within the towers. Please see the Entry and Exit page for more on MyGate.
3. Park+ is used for automated boom barrier control for residents’ vehicle entry/exit. Please see the Entry and Exit page for more on Park+.

Apartment ADDA System for Society Management

Apartment ADDA Software as a Service is used to manage the apartment complex and all its activities.  It is used for fiscal management, maintenance dues invoicing and collection, staff management, vehicle management, facility management, problem management, notices and broadcasts, helpful information and many other activities and facilities.

There are three versions of the application.

1. Server/Website:  This has all user and administrative functions.  It is mainly used by the BMS, EC, Accountants and other managers.  It can also be used by ordinary users. 
2. Mobile App (Apartment ADDA app): This has all the functions for ordinary users.  It is mainly used by residents and owners.
3. Mobile Admin App (Apartment ADDA Admin):  This has a subset of the Server/Website functions.  It is mainly used by managers on their mobile devices.

Here is a screenshot showing how to raise a new Helpdesk ticket from the ADDA mobile app.

All residents and owners are expected to use the system.  If you are new to this, please see the demo at http://bit.ly/addademo and contact the BMS for registration and access.  Administrators can see the demo at http://bit.ly/addaadmindemo.

BMS STANDARD OPERATING PROCEDURES

The BMS Standard Operating Procedures are defined on the page “BMS Standard Operating Procedures”.  Please refer to it.  The activities covered broadly are:

• Life cycle management of owners, tenants, staff, vehicles, and stickers
• Helpdesk Ticket management
• Financial System entries, including maintenance, other income, expenses, tax payments, etc.
• Security Incident management
• Water Treatment Plant Management
• Sewage Treatment Plant Management
• Water Supply Issues Management
• Electricity Supply Issues Management
• Housekeeping Management

WHAT IS EXPECTED OF RESIDENTS

1. Conduct all activities by default through the BMS
2. Provide all requested details to the BMS
3. Promptly update the ADDA mobile application and inform BMS of any changes to residents, staff, vehicles, etc.
4. Promptly update staff and vehicle information with BMS so that MyGate and Park+ can be used properly.