UTILITIES INFORMATION

UTILITY SERVICE PROVIDER CONTACTS

ELECTRICITY

1. In addition to the MSEB (Maharashtra State Electricity Board) power supply, our property is supported by 24-hour power backup through the Diesel Generators (DG).
2. The DG power backup supports all public areas like lifts, lobby lights, parking areas etc. and inside each apartment, all lights, fans, and some appliances like refrigerators and TVs. It is important to note that all heavy appliances like water heaters in bathrooms and all 15AMP power sockets (the “large plug” sockets) in the Kitchen and Utility room points are NOT supported on DG Backup, and these will work only on MSEB power supply.
3. The power backup network in each apartment is connected through a Current Limiter (ACCL), which limits the power consumption during DG supply periods up to a maximum limit of 3.80 KW. During DG supply, if your total power load exceeds this limit, the ACCL automatically shuts off (‘trips’) the power, and you will face a power outage for a short duration until the power automatically switches on. During this time, please switch off heavy appliances. When the DG power supply resumes, it will ‘trip’ again if the consumption load exceeds the limit.
4. When you first move into your apartment, please check with the Property Manager whether your power supply is connected through the ACCL. If not, you need to request the Property Manager for the same. If your ACCL fails, then a replacement will be done by the BMS office at a cost of approx. Rs.5000/- to be borne by the resident.
5. For any electrical problems or assistance/repair work outside your apartment please contact the BMS Office.
6. For any electrical work within your apartment please arrange for an electrician privately. Urban Company service through its mobile app is recommended.
7. For any electrical emergency, please call the BMS office immediately and the on-duty electrician will be sent to fix any small problem or provide a temporary fix until the resident arranges for the private work.
8. Contact information for electrical issues is here.
9. Connecting a private UPS/Inverter to your apartment requires approval from the Property Manager, and it is mandatory to connect it directly to a non-DG circuit without plugging systems. This precaution is to prevent damage to the ACCL. Please get your Inverter/UPS connection certified by the Property Manager before it is used.
10. The MSEB electricity bill for your apartment gets dropped in your mailbox at the parking lobby entrance every month, and it is the resident’s responsibility to pay the bill on time to prevent the disconnection of power by MSEB. The most convenient way to pay your electricity bill is through online payment on the official Website View/Pay Bill.

• Bills and payment history can be viewed online, and you may make an online payment. Enter your unique 12-digit Consumer Number stated on the top left side of your paper bill.
• Bills can also be paid at various payment centres: the nearest centre to 24K Glitterati is near Kalewadi, next to Park Street Society
• You can also set up auto-pay with your bank mobile app or website. Please check for instructions on the internet or with your bank.

WATER

1. Our primary water supply is from the local municipal corporation. We have two bore wells and a rainwater harvesting system that feeds these borewells.
2. In the case of problems relating to water supply and water pressure in the taps, please contact the 24K BMS Helpdesk.
3. The property is equipped with a Sewage Treatment Plant (STP), and treated water is recycled and used for watering the lawns and for supply to toilet flush in apartments. Any abnormal colour of the water in any of the taps or toilet flushes should be immediately intimated to the BMS Office.
4. The overhead water tanks of the towers are cleaned periodically, and the water supply is interrupted for a brief period. These water supply outages are intimated to residents in advance.
5. For any plumbing problems or assistance/repair work of common plumbing outside your apartment, please contact the 24K Helpdesk. The BMS Office will arrange for a plumber to attend to it.
6. For water leaks and plumbing issues within the apartment, please arrange your own plumber. Urban Company service through its mobile app is recommended.
7. But in case of an emergency, you can call the BMS, which will send the onsite plumber between 9 am to 6 pm to fix any small problem or provide a temporary fix until the resident arranges for the private work.
8. Contact information for water issues is here.

Water-saving Aerators

We are saving millions of litres of water every year by using aerators in some of our household water taps. The water flow reduces to a quarter or less with an aerator. The effectiveness of washing is maintained by creating multiple thin aerated jets of water.

No modifications are required to put in an aerator. It goes in place of the existing filters and can be fitted in any standard tap in a few seconds. They are installed in the taps of the kitchen sink, drying balcony sink and bathroom sinks. So about 5-6 per flat. (They are not installed in the bathroom wall taps as they should have full water flow. Water-saving shower heads can be considered separately.)

With the above, a very conservative estimate of water saving is 10% (given it is not on all water outlets, plus other factors). Even with this, given our annual water consumption is 35 million litres, that’s a saving of at least 3.5 million litres, perhaps more. We all recall the drought years. These savings help us face summers better. It also saves on water pumping power costs.

Some pictures and a link:

http://www.neoperl.net/en/oem/products/aerators/productlines.html

Your full and enthusiastic cooperation in the use of aerators without exception will be highly beneficial for the complex and the environment in general.

COOKING GAS

1. All apartments have been provided with a piped cooking gas connection in the kitchen.
2. The metered connection has been provided by Unique Central Piped Gases Pvt Ltd (LPG) and MNGL (CNG).
3. The connection was originally installed under pre-paid meter system requiring a recharge. Most of the apartments have been changed to a more convenient post-paid system. For assistance, contact the BMS office.
4. Payments can be made online at www.uniquepipedgas.com or by cheque, which can be dropped at the drop box outside our BMS office. Details like name, flat no., the name of the building and your unique CRN number must be written on the back of the cheque.
5. For any details or queries, either contact BMS Office or Unique Gas @ 020-41473018 /41473003/25389393 or admin@uniquepipedgas.com or refer to the reverse of your monthly bill.
6. MNGL Installation: For the copper pipe there’s no charge upto 5 mtrs. If additional piping is required due to the layout, it costs roughly Rs. 500/- per mtr. A cheque of Rs. 461/- has to be given to MNGL for the connection, which includes drilling of the platform. (They may suggest that you get the drilling done by your own contractor, but MNGL itself does a good job.)
7. An important aspect that is demonstrated by MNGL is that the inflammability in case of leakage is minimal as from a distance of 4 ft after leaving the knob open for a minute it doesn’t catch fire. One has to light a match very close to the source to start a fire. So it is much safer compared to LPG.
8. The use of individual gas cylinders is unnecessary and highly deprecated in 24K Glitterati.
9. Contact information for gas issues is here.

INTERNET SERVICE PROVIDERS

1. You can get a wifi connection for internet access in your apartment from one or more internet service providers in 24K Glitterati.
2. The internet service providers providing broadband internet connectivity in 24K Glitterati are TATA, BSNL, AIRLINK, AIRTEL, and RAILWIRE.
3. The internet service providers have connected fibre-to-the-home (FTTH) service through their main modems located in internet rooms in the parking level. From there they run individual fibre connections through the wiring ducts to the subscribers’ apartments.
4. To contact vendors for a new connection, please see the contact information in the table above. The BMS Office can also assist. However, for any issues, residents must directly contact their respective vendors.
5. Private broadband connections other than common vendors requires BMS Office permission and guidance for installation of any equipment and routing of wired networks.
6. Contact information for wifi issues is here.

DTH (SATELLITE) TV

1. DTH services are available in the complex from Tata Sky, Airtel, and Dish TV. Each service provider has installed a common dish antenna on the rooftop terraces of the five towers from which individual connections should be sourced by new subscribers.
2. An individual Dish Antenna is therefore not required in balconies of any flat and not allowed so as to maintain the aesthetics and uniformity of the building facades.
3. Contact information for DTH issues is here.

LIFTS

General Notes

1. Each tower has three lifts, with one large lift dedicated as the “Service Lift”. All service providers, house staff, drivers, vendors and workmen are supposed to use only the Service Lift.
2. Pets are strictly not allowed in the passenger lifts for reasons of safety and hygiene.
3. Lifts are provided with an emergency call button, which, when pressed, will alert the tower lobby guard. The tower lobby guard has the lift Key, which allows him to open the lift doors in case of emergency. Under normal power outages, the generator comes on within a minute and powers the lift.
4. The lift buttons are sensitive and are supposed to be ‘soft touch buttons’. Hence residents are advised to inform their children and house staff to press the buttons with minimum pressure.

Use of the Service Lift for Workers/Deliveries

1. All workers and staff, both internal and external, plus all deliveries of food and material shall be done only via the Service Lifts. The passenger lifts will be solely for the use of residents and their guests. This will enable us to
2. Reduce the risk to personal safety, especially for women and children
3. Prevent cleaning cost increases
4. Maintain the condition of the paint and mirrors
5. Prevent overcrowding
6. Minimise breakdowns and maintenance
7. Maintain cleanliness and hygiene
8. Prioritise availability for the residents

GARBAGE DISPOSAL

1. Garbage gets collected from your doorstep every morning before 11 am. If not, then please call the BMS Office. The garbage must reach outside your door every day by 0900 AM.
2. Residents must sort out their garbage into COMPOSTABLE (Wet) and NON-COMPOSTABLE (Dry) separate bins for collection.

CAR WASHING

1. For information regarding the service provider for daily car wash, please contact BMS Office.
2. Car washing is allowed only in the respective owner’s parking area and is not allowed in the driveway or common areas or visitor parking, or someone else’s parking slot.
3. Residents are to advise their drivers/car washing service providers to do dry wiping as far as possible and use a minimal amount of water for car cleaning so as to avoid spillage and ensure that only the water tap provided at specific areas in the parking area is used for collecting water. Fire Hydrants must not be used for water.
4. To find a new car washer please ask in the 24K Social WhatsApp group.

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