HANDLING APARTMENT AND UTILITIES PROBLEMS

COMMON UTILITY ISSUES

UTILITY

ISSUE

READ THIS FIRST

NOTES

ELECTRICITY

Power failure

Please note that DG backup kicks in within 15s

No DG backup

1. Please check for any official notice

2. Call the BMS at 220 223 or BMS Manager at 80873 74192

Where is my bill?

1. Should be in your post-box on the parking level.

Or in your registered email if youve opted for a soft copy only.

2. Alternatively, visit: https://wss.mahadiscom.in/wss/wss?uiActionName=getViewPayBill

See the section on electricity below for detailed instructions.

How do I pay?

https://wss.mahadiscom.in/wss/wss?uiActionName=getViewPayBill

GENERAL WATER

No water

1. Please check for any official notice

2. Call the BMS at 220 223 or BMS Manager at 80873 74192

Dirty water

1. Please check for any official notice

2. Call the BMS at 220 223 or BMS Manager at 80873 74192

Water leakage

1. If inside your apartment, please arrange your own plumber. E.g., Urban Company, your regular plumber, etc.

2. If in common piping, please call the BMS at 220 223 or BMS Manager at 80873 74192

Plumbing problem

1. Call the BMS for the in-house plumber from 9 am to 9 pm. OR

2. Call Urban Company or your private plumber.

FLUSHING WATER

Smelly flush water

Call the BMS at 220 223 or BMS Manager at 80873 74192

Dirty flush water

1. Please check for any official notice

2. Call the BMS at 220 223 or BMS Manager at 80873 74192

This can happen occasionally as bore water may be short or STP may be under maintenance.

COOKING GAS (MNGL/UNIQUE)

No supply

1. Please check for any official notice

2. Contact BMS/Supplier (please see Utilities Info)

If you are a tenant, please check if your supplier is MNGL or Unique Piped Gas.

Gas leakage smell

Call the BMS 220 223 or BMS Manager at 80873 74192

DISH TV/INTERNET

Not working

Call your service provider (please see Utilities Info)

HOW TO RAISE AN ADDA TICKET

For common area utility and cleanliness and utility issues, you can raise a Helpdesk ticket in the ADDA mobile app.

Here is a screenshot showing how to raise a new Helpdesk ticket from the ADDA mobile app.

All residents and owners are expected to use the system.  If you are new to this, please see the demo at http://bit.ly/addademo and contact the BMS for registration and access.  Administrators can see the demo at http://bit.ly/addaadmindemo.

APARTMENT INTERNAL PROBLEMS

[Note: For private issues, please use Urban Company (recommended as it is fast and professional, and the work comes with a warranty) or use your own service providers. Please do not call the society plumber and electrician except for emergencies and common area problems. They are dedicated to common systems maintenance. Your cooperation is appreciated.]

Download the Urban Company App from these links on an Android Device OR Apple Device.

Tradespeople and other type of external contacts provided by residents are available on the External Contacts page.


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